Facundo Nahuel
Claims Operations Specialist

I keep your daily operations running efficiently — and constantly improving.

4 years working remotely with US adjusting firms. I manage teams, design workflows, coordinate across adjusters, carriers, and clients — and when your operation needs a tool that doesn't exist, I build it.

What I Bring to Your Firm

Property Claims Operations & Domain Knowledge

I understand every type of property and commercial claim — fire, water, wind, and everything in between — across the full lifecycle, from first notice through closing. And I know the industries around them: mitigation, contents, housing, estimating, carrier communication.

Workflow Design & Process Control

I design the systems your team runs on. Standardized checklists, escalation rules, SLA tracking, daily activity logs. I audit what exists, fix what's broken, and build what's missing — so nothing falls through the cracks.

Team Leadership

I set the direction, delegate clearly, and own the results. Every person on the team knows what to do today, what's due this week, and where things stand. I stay close to the work — clearing blockers, reviewing output, keeping the operation moving — so you don't have to.

I Build Specific Tools

When your operation hits a bottleneck that no off-the-shelf software can solve, I build the tool myself. CRMs, AI-powered automations, reporting dashboards — tailored to how your firm actually works. This isn't my main job. It's an extra capability I bring when the situation calls for it.

Skills & Toolkit

Core Skills

Claims OperationsWorkflow DesignTeam LeadershipSLA & Escalation DesignCustom Tool BuildingCRM / AI Copilots

Tools I Use

Google Workspace / Excel / Microsoft 365Trello / Notion / AsanaSlack / TeamsClaim Wizard / Claims TitanXactanalysisAI Tools for Internal AutomationClaude Code / N8N

Also

  • Bilingual English/Spanish
  • Remote team management across US time zones
  • KPI tracking & operational reporting

Certifications

  • Google Project Management Certificate
  • Kanban Systems
  • Agile Methodologies
  • Lean Six Sigma System

Tools I Built to Make Workflows Run Better

Nino CRM

AI-copiloted CRM for public adjusters — from idea to production in 2 weeks, used daily to manage large, complex property claims.

Tasks: 10–20 min → 1–2 min$4,200/year in software replaced3 months in daily use
Full breakdown →
Contents PA

Contents PA

AI that turns property photos into the claim's contents inventory.

20h → 2h per claim$1,500–2,000 vendor → ~$15 in tokens6 claims in production
Full breakdown →

How I Work

I join your team full-time as an independent contractor through my US LLC.

Simple invoicing. No international payroll. No visa paperwork. No complex hiring process.

Getting started takes days, not weeks.

Ready to talk?

📅 Schedule a call